Privacy Policy
Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
Introduction
Reflective Cortex ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, process, and disclose your information when you visit our website or use our network management services.
This policy applies to all information collected through our website, services, and any related communications. By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
We collect information that you voluntarily provide to us, including:
- Name and contact information (email, phone number, address)
- Company information and job title
- Account credentials and preferences
- Payment and billing information
- Communications with our support team
Technical Information
When you use our services, we automatically collect certain technical information:
- IP addresses and device identifiers
- Browser type, version, and operating system
- Network configuration and performance data
- Usage patterns and service interactions
- Log files and diagnostic information
How We Use Your Information
We use the information we collect for several legitimate business purposes:
| Purpose | Description | Legal Basis |
|---|---|---|
| Service Delivery | Providing and maintaining our network management services | Contract Performance |
| Customer Support | Responding to inquiries and resolving technical issues | Contract Performance |
| System Monitoring | Monitoring network performance and security | Legitimate Interest |
| Service Improvement | Analyzing usage patterns to enhance our offerings | Legitimate Interest |
| Communications | Sending service updates and important notices | Contract Performance |
Data Sharing and Disclosure
We take your privacy seriously and only share your information in specific circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, such as cloud hosting providers, payment processors, and analytics services. These providers are contractually bound to protect your information.
Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety, or that of others.
Important Notice
We do not sell, rent, or trade your personal information to third parties for marketing purposes. Any data sharing is done strictly for operational needs or legal compliance.
Data Security
We implement comprehensive security measures to protect your personal information:
- Encryption of data in transit and at rest using industry-standard protocols
- Regular security audits and vulnerability assessments
- Access controls and employee training on data protection
- Secure data centers with physical and logical security controls
- Regular backups and disaster recovery procedures
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to improve our protective measures.
Your Rights and Choices
Under Taiwan's Personal Data Protection Act and other applicable laws, you have several rights regarding your personal information:
Access and Correction
You have the right to access, update, or correct your personal information. You can do this by logging into your account or contacting our support team.
Data Portability
You can request a copy of your personal data in a structured, commonly used format. We will provide this within 30 days of your request.
Deletion Rights
You may request deletion of your personal information, subject to legal and contractual obligations. Some information may need to be retained for legitimate business purposes.
Data Retention
We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law:
- Account information: Retained while your account is active plus 3 years after closure
- Service usage data: Retained for 2 years for performance analysis
- Support communications: Retained for 1 year after issue resolution
- Financial records: Retained for 7 years as required by Taiwan tax law
- Security logs: Retained for 6 months unless investigating incidents
International Data Transfers
Our services may involve transferring your data to countries outside Taiwan for processing and storage. When we do this, we ensure appropriate safeguards are in place:
- Adequacy decisions by competent authorities
- Standard contractual clauses with service providers
- Certification schemes and codes of conduct
- Regular assessment of transfer mechanisms
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your experience and analyze usage patterns. We use:
Essential Cookies
Required for basic website functionality, including security and authentication features.
Analytics Cookies
Help us understand how visitors interact with our website to improve user experience.
You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality.
Updates to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will:
- Notify you via email or through our website
- Provide at least 30 days notice before changes take effect
- Update the "Last Modified" date at the top of this policy
- Maintain previous versions for your reference
Privacy Questions or Concerns?
If you have questions about this privacy policy or how we handle your personal information, please contact us:
We will respond to your inquiry within 10 business days and work with you to resolve any privacy concerns.